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Warranty and After Sales Guide for Al Fakher Prime Pro
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Prime Pro line.
Distributors reviewing their Prime Pro range usually find that warranty and after sales explains most of the variance in results between accounts.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Why warranty and after sales matters on the Prime Pro
A clear dead on arrival policy removes friction for retail partners.
The most common mistake is optimising for the first order instead of the fourth, which is where Prime Pro economics actually settle.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Prime Pro |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 800 mAh |
| Output range | 10-40 W |
| Capacity | 6.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Prime Pro.
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Checklist
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (63 units) | Tier 1 | 21-30 days |
| Pallet (1247 units) | Tier 2 | 14-21 days |
| Container (14537 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Prime Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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