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Warranty and After Sales Guide for Al Fakher Pearl 2
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Pearl 2 line.
Across the trade, warranty and after sales is the point where good intentions meet operational reality on the Pearl 2.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Pearl 2.
Why warranty and after sales matters on the Pearl 2
A clear dead on arrival policy removes friction for retail partners.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Pearl 2 |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 1100 mAh |
| Output range | 5-60 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Checklist
- Keep certificates current and filed against the exact model name.
- Confirm the exact configuration in writing before the deposit is paid.
- Review the reorder point after one full selling cycle.
- Record the arrival condition with photographs on the day of delivery.
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (173 units) | Tier 1 | 14-21 days |
| Pallet (1582 units) | Tier 2 | 7-12 days |
| Container (10962 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Pearl 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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