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Warranty and After Sales Guide for Al Fakher Mint Pro
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Mint Pro line.
Buyers who treat warranty and after sales as a commercial discipline rather than an afterthought tend to hold margin for longer.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Why warranty and after sales matters on the Mint Pro
A clear dead on arrival policy removes friction for retail partners.
The most common mistake is optimising for the first order instead of the fourth, which is where Mint Pro economics actually settle.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Mint Pro |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 1000 mAh |
| Output range | 8-80 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Log sell through by account for the first eight weeks.
- Agree in advance who pays for return freight on a defect claim.
- Review the reorder point after one full selling cycle.
- Request batch photographs and a packing list prior to shipment.
- Retain one sealed sample carton from every batch for reference.
- Record the arrival condition with photographs on the day of delivery.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (81 units) | Tier 1 | 14-21 days |
| Pallet (688 units) | Tier 2 | 14-21 days |
| Container (19425 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Mint Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Mint Pro range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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