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Warranty and After Sales Guide for Al Fakher Gold 2
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Gold 2 line.
A range review that ignores warranty and after sales will often produce a confident decision and a disappointing quarter on the Gold 2.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Gold 2
A clear dead on arrival policy removes friction for retail partners.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Gold 2.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Gold 2 |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 500 mAh |
| Output range | 12-30 W |
| Capacity | 4.0 ml |
| Charging | USB-C fast charge |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Checklist
- Review the reorder point after one full selling cycle.
- Request batch photographs and a packing list prior to shipment.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (189 units) | Tier 1 | 14-21 days |
| Pallet (1237 units) | Tier 2 | 30-45 days |
| Container (11366 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Gold 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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