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Al Fakher Royal 5: Warranty and After Sales for Distributors

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Royal 5 line.

Wholesale demand in this category is driven less by novelty than by consistency, and warranty and after sales is where that consistency is measured.

Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.

Why warranty and after sales matters on the Royal 5

A clear dead on arrival policy removes friction for retail partners.

Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Royal 5
Brand	Al Fakher
Category	Box Mods
Battery	500 mAh
Output range	5-30 W
Capacity	6.0 ml
Charging	Magnetic dock
Coil options	0.6 / 0.8 / 1.0 ohm
Carton quantity	50 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.

Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.

Checklist

Request batch photographs and a packing list prior to shipment.
Retain one sealed sample carton from every batch for reference.
Agree in advance who pays for return freight on a defect claim.
Log sell through by account for the first eight weeks.
Keep certificates current and filed against the exact model name.
Check carton quantities against the commercial invoice line by line.

Commercial terms

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.

Volume tier	Indicative unit level	Lead time
Carton (71 units)	Tier 1	30-45 days
Pallet (1848 units)	Tier 2	21-30 days
Container (8128 units)	Tier 3	21-30 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Royal 5?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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