Home › Box Mods › Prime 2
Al Fakher Prime 2 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Prime 2 line.
Every serious sourcing conversation about the Prime 2 eventually arrives at warranty and after sales, usually because it is where cost and risk meet.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Prime 2
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Prime 2.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Prime 2 |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 1100 mAh |
| Output range | 10-40 W |
| Capacity | 2.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 240 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Prime 2 economics actually settle.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
- Check carton quantities against the commercial invoice line by line.
- Request batch photographs and a packing list prior to shipment.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (174 units) | Tier 1 | 21-30 days |
| Pallet (691 units) | Tier 2 | 21-30 days |
| Container (18938 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Prime 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
Related reading
- How to Source Al Fakher Classic 2: Compliance and Labelling
- Al Fakher Crown Plus Airflow Tuning
- Al Fakher Prime Mini: New Market Entry Checklist for Distributors
- Al Fakher Pearl Plus Seasonal Demand Planning Insights 2026
- Al Fakher Crown Ultra OEM and ODM Programs
- Al Fakher Dubai Storage and Shelf Life Checklist 2026