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Al Fakher Hyper 2 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Hyper 2 line.
What follows is a practical view of warranty and after sales for the Hyper 2, written for people who place repeat orders rather than one off buys.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Hyper 2.
Why warranty and after sales matters on the Hyper 2
A clear dead on arrival policy removes friction for retail partners.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Hyper 2 |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 1500 mAh |
| Output range | 10-80 W |
| Capacity | 1.0 ml |
| Charging | Magnetic dock |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 240 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Consistency across batches matters more than peak performance for Hyper 2, and warranty and after sales is where inconsistency first appears.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Checklist
- Review the reorder point after one full selling cycle.
- Agree in advance who pays for return freight on a defect claim.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (158 units) | Tier 1 | 14-21 days |
| Pallet (1809 units) | Tier 2 | 21-30 days |
| Container (11509 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Hyper 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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