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Al Fakher Classic 2 Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Classic 2 line.
Buyers who treat warranty and after sales as a commercial discipline rather than an afterthought tend to hold margin for longer.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Classic 2
A clear dead on arrival policy removes friction for retail partners.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Classic 2 |
| Brand | Al Fakher |
| Category | Box Mods |
| Battery | 1500 mAh |
| Output range | 10-60 W |
| Capacity | 4.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Classic 2.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (177 units) | Tier 1 | 7-12 days |
| Pallet (1395 units) | Tier 2 | 21-30 days |
| Container (7485 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Classic 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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